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Service & Support

Service & Support

From selection consulting to after-sales maintenance, KLD provides full-lifecycle professional technical support

After-Sales Process

Standardized Service Process

We ensure every issue is handled promptly and professionally

01

Issue Report

Submit issues via phone, email or form. We respond within 2 hours

02

Diagnosis

Professional engineers diagnose remotely or on-site

03

Solution Planning

Develop repair, replacement or optimization plans

04

Execution

Quick processing to minimize downtime

05

Verification & Follow-up

Follow up within 7 days to confirm resolution

2h

Response Time

Initial response within 2 hours on working days

24h

Solution Delivery

Diagnosis and solution within 24 hours

7×24

Emergency Support

7×24 emergency support for production issues

Customization Service

Exclusive Customization
Precisely Matched to Your Needs

KLD provides fully customized Socket solutions based on your package specifications.

Requirement Analysis

Understand package specs and test scenarios

Engineering Design

Structural design and electrical simulation

Fast Delivery

Sample delivery in as fast as 7 days

Request Custom Service
image
14天
Sample Delivery
10000+
Custom Models
30+
Package Types
100%
Factory Testing
FAQ

FAQ

What is ATE functional testing?

ATE (Automated Test Equipment) functional testing uses automated equipment to perform comprehensive functional verification of semiconductor chips, ensuring they operate correctly under various working conditions, including digital logic testing, analog signal testing, and mixed-signal testing.

What is Reliability Testing?

Reliability Testing verifies an IC’s ability to operate stably over time under specified conditions by applying accelerated stress (temperature, voltage, humidity, mechanical shock, etc.). It is used to confirm device lifespan, failure rates, and failure modes, serving as a critical verification step for Automotive and Industrial grade chips before shipment. The test requires dedicated IC Sockets (Burn-in Sockets / Test Sockets) to ensure contact stability and precision during repeated insertion cycles.

How to get a product quote?

You can get a product quote through the following methods: 1) Fill out the inquiry form on our website, and our sales team will contact you within 1 business day; 2) Call our sales hotline directly; 3) Send an email to sales@kld-tech.com. Please provide chip type, test requirements, and estimated quantity when inquiring so we can provide a more accurate quote.